1-Year Limited Warranty Policy

Last updated: October 22, 2026

At Maggie Hart, we believe a handbag should be made to accompany you through everyday life. We stand behind the quality of our products and are committed to providing reliable support if a covered manufacturing defect occurs.

Our handbags and handbag sets are protected by a 1-Year Limited Warranty against defects in materials and workmanship under normal, intended use.

This Limited Warranty is provided by PURA VIDA ECOM SOLUTIONS LLC, operating under the Maggie Hart brand, and is subject to the terms and conditions below.

1. Warranty Coverage Period

This Limited Warranty is valid for one (1) year, or 12 months, beginning on the original delivery date of the covered product.

The warranty period is determined by the delivery date documented through carrier tracking, delivery confirmation, or other reliable order records.

For products purchased as gifts, the warranty begins on the original delivery date, not the date the gift is presented to the recipient.

To request warranty service, a claim must be submitted within the applicable 12-month coverage period.

2. Products Covered

This Limited Warranty applies to the following products purchased directly from maggiehartbags.com:

• Maggie Hart handbags.
• Maggie Hart handbag sets.

Coverage applies to eligible products purchased at regular prices or promotional prices, including products purchased during our Early Black Friday and Closing Sale promotions.

Warranty eligibility is not affected by a promotional discount or the discontinuation of a product after purchase.

Products not covered: Accessories sold separately, including individual wallets, card holders, bag charms, and other standalone accessories, are not covered by this 1-Year Limited Warranty.

Components included as part of an eligible handbag set are covered when the defect qualifies under the terms of this warranty.

3. Who Is Covered

This Limited Warranty covers:

• The original customer who purchased an eligible product directly from Maggie Hart.
• A person who received the eligible product as a gift from the original purchaser.

Gift recipients may request warranty service using the original order number or other reasonable proof of purchase.

The warranty period and coverage conditions remain the same for original purchasers and gift recipients.

Products purchased secondhand from unrelated third-party resellers are not covered by this voluntary Limited Warranty.

This provision does not limit any rights that may exist under applicable law.

4. What This Warranty Covers

Our 1-Year Limited Warranty covers manufacturing defects in materials or workmanship that arise during normal, intended use.

Covered defects may include:

• Stitching defects: Seams or stitching that fail prematurely because of a manufacturing defect.
• Zipper defects: Zippers that break or malfunction because of defective materials or workmanship.
• Hardware defects: Defective clasps, buckles, fasteners, or other handbag hardware.
• Handle and strap defects: Handles, straps, or their attachment points that fail prematurely under normal use because of a manufacturing defect.
• Material defects: Premature peeling, cracking, separation, or deterioration when determined to result from defective materials or manufacturing rather than normal wear, environmental exposure, or improper care.

Warranty coverage is based on the nature and cause of the problem, not solely on the appearance of the damage.

Our team will evaluate each claim using the information provided and, when reasonably necessary, an inspection of the product.

5. What This Warranty Does Not Cover

This Limited Warranty does not cover damage or deterioration resulting from circumstances unrelated to a manufacturing defect.

Examples of excluded conditions include:

• Normal wear and tear from regular use.
• Ordinary cosmetic aging, surface wear, or gradual changes in appearance.
• Scratches, scuffs, stains, or discoloration not caused by a manufacturing defect.
• Accidental damage, dropping, crushing, or impacts.
• Overloading, excessive pulling, or use beyond the product's intended purpose.
• Improper cleaning, storage, handling, or maintenance.
• Exposure to excessive moisture, water, heat, chemicals, or abrasive substances.
• Damage caused by misuse, abuse, or neglect.
• Damage directly caused by unauthorized alterations or improper repairs.
• Loss, theft, or damage occurring after the product has been lost or stolen.
• Natural aging or changes in material appearance that do not result from defective materials or workmanship.

A prior repair or alteration does not automatically invalidate all warranty coverage. Coverage may be denied for damage that was caused by the repair or alteration rather than by a covered manufacturing defect.

Minor variations in color, texture, or finish that do not constitute a manufacturing defect are not covered.

Nothing in these exclusions limits any consumer rights or remedies that cannot lawfully be excluded.

6. How to Submit a Warranty Claim

If you believe your handbag or handbag set has developed a covered manufacturing defect during the warranty period, please contact Maggie Hart Client Services.

Email: support@maggiehartbags.com

Please include:

1. Your full name and contact email address.
2. Your order number or other reasonable proof of purchase.
3. The name or description of the affected product.
4. A clear explanation of the reported defect.
5. Photographs showing the issue, when reasonably available.

Gift recipients may submit the original order information and explain that the item was received as a gift.

Our Client Services team will review the information, verify warranty eligibility, and explain the next steps.

Additional information or a physical product inspection may be requested when reasonably necessary to determine whether the issue is covered.

Warranty claims are reviewed individually and handled in accordance with this policy and applicable consumer protection laws.

7. Prior Written Authorization Required

All physical returns for warranty inspection or replacement require prior written authorization from Maggie Hart Client Services.

Customers must not mail, ship, or otherwise send a product to Maggie Hart without first receiving written authorization and return instructions.

If a physical return is necessary, our team will provide the designated shipping address and instructions.

Our registered business address in Albuquerque, New Mexico, is not a merchandise return facility.

Do not send merchandise to our registered business address.

Packages shipped without prior written authorization may be refused or returned to the sender and may cause processing delays.

This authorization requirement does not remove or limit any non-waivable statutory consumer rights.

8. Warranty Shipping Costs

For eligible warranty claims requiring a physical return, Maggie Hart will cover the necessary authorized return shipping costs.

When a return is required for evaluation of an apparently eligible warranty claim, our team will arrange an appropriate prepaid return method or provide company-paid shipping instructions.

Customers should not purchase return postage or ship merchandise independently without prior authorization.

If a covered defect is confirmed, Maggie Hart will also cover the cost of delivering the replacement product to the customer.

We do not charge inspection, restocking, or replacement fees for approved warranty claims.

If a claim is not covered, our team will explain the determination and discuss any necessary further arrangements before additional charges, if any, are incurred.

9. Warranty Remedies

If our assessment confirms that a product has a manufacturing defect covered by this Limited Warranty, Maggie Hart will provide the following remedy:

First remedy — Free replacement:

We will replace the defective handbag or handbag set with the same product, subject to availability, at no additional cost to the customer.

Maggie Hart will cover the necessary replacement and associated shipping costs.

Second remedy — Full refund if replacement is unavailable:

If the original product is discontinued, sold out, or otherwise unavailable for replacement, Maggie Hart will issue a full refund of the amount originally paid for the affected handbag or handbag set, including applicable sales tax attributable to that product.

The refund amount is based on the actual purchase price paid after discounts, not a former retail price or advertised reference price.

If the affected merchandise was part of an order containing other items, the refund will apply to the eligible affected product or handbag set rather than unrelated merchandise.

Customers will not be required to accept a different product as a substitute for an unavailable replacement.

If the same product is unavailable, an alternative product may be offered only with the customer's agreement. Otherwise, the full refund described above will be provided.

10. Warranty Refunds

When a covered warranty claim qualifies for a refund because replacement is unavailable, we will notify the customer and arrange a refund to the original payment method.

Approved warranty refunds will be initiated within 10 business days after the warranty determination and confirmation that a replacement is unavailable, or sooner when required by applicable law.

Payment providers and financial institutions may require additional processing time before the funds appear in the original account.

For a product originally purchased as a gift, a monetary refund will ordinarily be returned to the original purchaser's payment method. Our team will explain this process to the gift recipient when handling the claim.

A full refund under this warranty will not be reduced by restocking fees, warranty handling charges, or authorized warranty shipping costs.

11. Closing Sale and Discontinued Products

The 1-Year Limited Warranty applies to eligible handbags and handbag sets purchased during Maggie Hart's Closing Sale and other promotional events.

The discontinuation of a collection, the end of a promotional campaign, or the absence of future restocks does not cancel an existing warranty obligation.

If a product develops a covered manufacturing defect within its warranty period, we will provide the applicable remedy described in this policy.

When the original product is no longer available for replacement, we will provide a full refund of the affected product's original purchase price, including applicable sales tax.

Warranty claims will continue to be handled by PURA VIDA ECOM SOLUTIONS LLC throughout the applicable coverage period.

12. Warranty Service and Resolution

We aim to review warranty requests fairly and resolve eligible claims without unnecessary delay.

The time required to complete a claim may depend on the information provided, whether a physical inspection is necessary, and the availability of a replacement product.

Our team will communicate material updates and provide information about the expected replacement or refund process.

Customers may contact Maggie Hart Client Services if they disagree with a warranty determination or believe additional information should be considered.

We do not require participation in a mandatory informal dispute settlement program before a customer may exercise applicable legal rights.

13. Relationship to Our 30-Day Return Policy

This 1-Year Limited Warranty is separate from Maggie Hart's standard Return and Refund Policy.

Our standard policy allows eligible returns within 30 calendar days of delivery, subject to the conditions published in that policy.

The Limited Warranty provides additional coverage for qualifying manufacturing defects during the 12-month warranty period.

A customer does not need to be within the standard 30-day return window to submit an eligible warranty claim.

Likewise, the end of the 30-day return period does not terminate an applicable Limited Warranty.

The warranty does not provide a general 12-month right to return a product for a change of mind.

For standard return eligibility and refund information, please review our Return and Refund Policy.

14. Implied Warranties and Consumer Rights

This Limited Warranty is provided in addition to any rights or remedies available under applicable federal or state law.

Nothing in this warranty is intended to disclaim or unlawfully restrict any implied warranty, statutory protection, or remedy that cannot legally be excluded.

The exclusions described in this document apply to this voluntary written Limited Warranty and do not eliminate independent rights that may exist under applicable law.

We do not require customers to waive statutory consumer rights as a condition of receiving warranty service.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

15. Warranty Provider and Contact Information

This Limited Warranty is provided and administered by:

PURA VIDA ECOM SOLUTIONS LLC
Operating as Maggie Hart
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

Maggie Hart Client Services
Email: support@maggiehartbags.com
Phone: +1 (771) 220-4015
Website: https://maggiehartbags.com

The address above is our registered business address for company identification and correspondence. It is not an authorized merchandise return address.

To request warranty service, please contact our Client Services team before sending any product.

Consumers may request a copy of these warranty terms by contacting us. A printed copy will be provided free of charge upon request.

We remain committed to honoring our written warranty obligations and addressing covered product defects in accordance with these terms and applicable law.